Privacy policy

Privacy Policy

At ILVIA, we respect our customers’ privacy and are committed to protecting all personal information collected through our website or during the purchasing process.

1. Information We Collect

We may collect the following information:

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Order details

  • Any additional information provided by the customer when contacting us

2. How We Use Your Information

The collected information is used to:

  • Process and fulfill orders

  • Communicate with customers regarding orders or inquiries

  • Improve our website and customer experience

  • Send updates or promotional offers, only if the customer has agreed

3. Data Protection

We implement appropriate security measures to protect customer data against unauthorized access, alteration, disclosure, or destruction.

4. Sharing Information with Third Parties

We do not sell, rent, or share customer information with third parties, except in the following cases:

  • Shipping companies to deliver orders

  • Payment service providers

  • Legal authorities when required by law

Data is shared strictly to the extent necessary to provide our services.

5. Cookies

Our website may use cookies to enhance browsing experience and analyze website traffic. Users can disable cookies through their browser settings.

6. User Rights

Users have the right to:

  • Request access to, correction, or update of their personal data

  • Request deletion of their personal data, subject to legal obligations

7. Policy Updates

ILVIA reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: