Shipping policy

Shipping Policy

At ILVIA, we are committed to delivering your orders safely and efficiently. Below is our official shipping policy:

1. Shipping Coverage

  • We deliver to all governorates across Egypt.

2. Delivery Time

  • Orders are delivered within 24–48 business hours in Cairo and Giza.

  • Other governorates receive orders within 2–4 business days.

  • Delivery times may vary during peak periods or due to circumstances beyond our control.

3. Shipping Partner

  • Orders are delivered through trusted shipping partners.

  • Customers will be contacted prior to delivery to confirm availability.

4. Shipping Fees

  • Shipping fees are calculated and communicated to the customer before order confirmation.

  • Fees may vary depending on location and order size.

5. Delivery & Inspection

  • Opening the package before payment or delivery is not permitted, to ensure product safety and prevent damage during transit.

  • If any issue is discovered after delivery, customers are encouraged to contact us immediately in accordance with our Return & Refund Policy.

6. Failed Deliveries

  • In cases where an order is not received without a valid reason, ILVIA reserves the right to restrict future orders.

Contact Us

For any questions regarding shipping and delivery, please contact us at:

  • Phone: 01044000773

  • Email: info@ilvia-eg.com

    Shipping Policy

    At ILVIA, we are committed to delivering your orders safely and efficiently. Below is our official shipping policy:

    1. Shipping Coverage

    • We deliver to all governorates across Egypt.

    2. Delivery Time

    • Orders are delivered within 24–48 business hours in Cairo and Giza.

    • Other governorates receive orders within 2–4 business days.

    • Delivery times may vary during peak periods or due to circumstances beyond our control.

    3. Shipping Partner

    • Orders are delivered through trusted shipping partners.

    • Customers will be contacted prior to delivery to confirm availability.

    4. Shipping Fees

    • Shipping fees are calculated and communicated to the customer before order confirmation.

    • Fees may vary depending on location and order size.

    5. Delivery & Inspection

    • Opening the package before payment or delivery is not permitted, to ensure product safety and prevent damage during transit.

    • If any issue is discovered after delivery, customers are encouraged to contact us immediately in accordance with our Return & Refund Policy.

    6. Failed Deliveries

    • In cases where an order is not received without a valid reason, ILVIA reserves the right to restrict future orders.

    Contact Us

    For any questions regarding shipping and delivery, please contact us at: