Terms of service

Terms of Service

Welcome to ILVIA. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully before using the site.

1. Definitions

  • ILVIA: An online retail store offering home and kitchen products.

  • Website: The official ILVIA website.

  • Customer: Any individual who accesses the website or places an order.

2. Website Use

  • The website is intended for personal, non-commercial use only.

  • Customers must provide accurate and complete information when placing an order.

  • ILVIA reserves the right to refuse or cancel any order if inaccurate information or misuse is suspected.

3. Products & Pricing

  • All products displayed are intended for household use.

  • Prices include applicable taxes, if any, and exclude shipping fees unless stated otherwise.

  • ILVIA reserves the right to modify prices or discontinue products at any time without prior notice.

4. Orders & Payment

  • Orders are confirmed after communication with the customer and approval of shipping details.

  • Available payment methods are clearly stated on the website.

  • For Cash on Delivery orders, customers are required to accept delivery as scheduled.

5. Shipping & Delivery

  • Orders are shipped within the timeframe stated in the Shipping Policy.

  • Delivery times may vary depending on location and courier service.

  • Failure to receive an order without a valid reason may result in order restrictions.

6. Returns & Exchanges

  • All return and exchange requests are subject to our Return & Refund Policy published on the website.

  • Customers are advised to review the return policy before placing an order.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is owned by or licensed to ILVIA.

  • Unauthorized use, reproduction, or distribution of any content is prohibited without prior written consent.

8. Limitation of Liability

  • ILVIA is not responsible for damages resulting from improper use of products.

  • ILVIA is not liable for delays caused by shipping partners or circumstances beyond its control.

9. Changes to These Terms

ILVIA reserves the right to update or modify these Terms of Service at any time. Updates will be posted on this page.

Contact Us

For any inquiries regarding these Terms of Service, please contact us at: